Overview
Medical Tourism China is a non-clinical international patient coordination service. We may collect contact details, case information, and medical records you choose to provide so we can understand your request, assess the coordination route, and support communication with hospitals or other relevant providers.
This privacy policy applies to our coordination activities and website communication. It does not replace the separate privacy practices of hospitals, clinics, airlines, hotels, visa authorities, or other third-party providers.
Sensitive information
Medical records, reports, scans, and case summaries may contain sensitive personal information. We treat them as limited-purpose coordination materials.
Information we may collect
Contact details
Name, email, phone number, WhatsApp, country of residence, and similar details needed to communicate with you.
Case information
Your medical goal, specialty needs, preferred timing, budget comfort level, language preference, and hospital interests.
Medical materials
Reports, imaging, pathology, discharge summaries, and other records you voluntarily share for coordination purposes.
Communication records
Messages, inquiry details, service notes, and coordination history linked to your case.
How we use information
We use information only for purposes reasonably connected to coordination and support.
- To respond to your inquiry and understand the likely coordination path.
- To organize records and prepare communication with relevant hospitals or service providers.
- To coordinate translation, travel planning, accompaniment, scheduling, or follow-up support when applicable.
- To maintain internal records for service continuity, reasonable administration, compliance, or dispute handling.
How information may be shared
We share information only with parties relevant to your case, and only to the extent reasonably necessary for coordination.
Hospitals and clinics
We may share records or summaries with target hospitals so they can understand the case or assist with scheduling.
Interpreters and support providers
We may share only the information needed for language support, accompaniment, travel coordination, or related services.
Internal coordination team
Information may be accessed by personnel handling your request so the case can be managed consistently.
Legal or operational necessity
Information may be retained or disclosed when reasonably required for compliance, payment review, dispute handling, or lawful requests.
Consent, storage, and retention
Your authorization
By submitting records for coordination, you confirm that you are authorized to share them and consent to limited sharing within the scope of your request.
Retention period
We keep information only as long as reasonably necessary for coordination, follow-up, internal administration, compliance, or dispute resolution.
Correction or deletion requests
You may request review, correction, or deletion of information we hold, subject to identity verification and legal or operational limits.
Third-party systems
Hospitals and service providers may maintain their own records and privacy rules separately from ours.
Important limitation
We are not a hospital and do not provide diagnosis or treatment. This privacy policy covers coordination activity by Medical Tourism China and does not govern the independent data practices of hospitals or other third parties.
No sale of patient data
We do not sell personal or medical information submitted for coordination purposes.
Hospital privacy is separate
Once information is shared with a hospital or provider, their own privacy practices may also apply.
Urgent care should not wait
If your situation is urgent, contact a hospital or emergency service directly rather than relying on standard coordination channels.
- We keep privacy handling tied to the coordination purpose.
- We limit sharing to what is reasonably needed for the case.
- We separate our privacy scope from hospital privacy obligations.
Need to ask about your information or records?
If you need to review how your coordination materials are being handled, use our contact page to submit a privacy-related request.