What this service is — and what it is not
We provide non-clinical coordination for international patients coming to China. That means helping with hospital pathways, records, translation, travel planning, and practical in-country support. We do not diagnose illness, recommend treatment plans as a medical provider, or promise outcomes.
Service Boundary Statement
Before getting into the workflow, we make the division of responsibility explicit. That keeps the service clear, compliant, and easier to trust.
We handle
Cross-border communication, record translation, hospital pathway planning, appointment and visa coordination, in-country accompaniment, and all non-clinical coordination work.
Hospitals handle
All clinical diagnosis, medical decisions, surgery and prescribing, inpatient and testing arrangements, and all medical fees charged directly by the hospital.
We handle coordination and process support. All diagnosis, treatment planning, and clinical decisions remain solely with licensed hospitals and doctors. We do not participate in any clinical judgement, do not prescribe, and do not receive referral fees or commission from hospitals.
Your Care Coordination Journey
We turn the service into four practical phases so patients can see what happens next, when each task happens, and where our coordination role adds value.
- Hospital pathway matching: shortlist suitable public international departments or private hospitals based on your records.
- Record handling: organize and translate records, then prepare formal submission to the hospital side.
- Appointments and visa: confirm doctor availability, provide visa guidance, and coordinate invitation documents where needed.
- Arrival coordination: organize airport pickup, local accommodation, and transport planning between your stay and the hospital.
- Hospital readiness: clarify registration steps, hospital wayfinding, and the international department reception flow before the visit.
- Professional accompaniment: arrange in-hospital interpretation support so communication with doctors is clearer and more complete.
- Process flow: help manage department changes, test scheduling, and practical payment handoffs with the hospital.
- Document understanding: help you understand instructions, prescriptions, and the non-clinical parts of reports in real time.
- Report organization: translate and archive final medical documents for later use.
- Remote continuity: coordinate follow-up with the treating doctor and help align the next plan based on hospital instructions.
Hospital Pathway Matching
Choosing a hospital route in China can be confusing. We help patients compare public international departments, private hospitals, and specialty institutions based on records, language needs, expected timeline, and travel realities.
- Initial coordination intake
- Hospital background and department strength information
- Appointment assistance and scheduling communication
- Help understanding provider explanations and written materials
- Second-opinion coordination where available
Deliverable: a clearer shortlist of suitable hospital pathways and practical next-step guidance.
Visa Application Support
Medical travel often depends on timing, documentation, and invitation materials. We help patients prepare the non-clinical side of visa coordination so the process is clearer and less fragmented.
- Visa route guidance
- Visa document preparation assistance
- Hospital invitation letter coordination
- Application submission guidance
- Document translation and organization support
Deliverable: a practical document checklist and timeline for the next visa-related step.
Travel Arrangements
Cross-border care involves more than a hospital booking. We help patients plan flights, arrival timing, accommodation, and local transport around the real medical schedule.
- Flight booking assistance
- Airport pickup and transfer arrangements
- Accommodation booking (short-term or long-term)
- Local transportation coordination
- Travel preparation guidance
Deliverable: a more workable travel plan built around appointment timing and patient comfort.
Interpretation & Translation Support
Language barriers make hospital visits harder to navigate. We coordinate professional interpretation and translation support so patients can communicate more clearly and understand provider instructions.
- Outpatient and consultation interpretation
- Medical document translation
- Professional medical report translation
- Prescription and instruction explanation support
- Full-process language support services
Deliverable: clearer communication before, during, and after hospital visits.
On-Site Patient Support
Hospital visits in an unfamiliar system can be tiring and confusing. We coordinate practical on-site support so patients can move through departments, testing, and logistics with less friction.
- Hospital visit accompaniment
- Examination and visit-flow coordination
- Medication and discharge information support
- Daily logistics coordination
- Liaison support with hospitals and related institutions
Deliverable: smoother hospital-day execution with clearer guidance across practical steps.
Post-Treatment Coordination
Support often remains necessary after the first hospital visit. We help patients organize reports, follow-up communication, and next-step coordination once they return home or move into recovery.
- Recovery information support
- Follow-up appointment coordination
- Medication and discharge note organization
- Communication support with local doctors
- Follow-up coordination based on hospital instructions
Deliverable: clearer continuity of care support after the main visit is completed.
Our Coordination Fees
We keep our fee structure simple and transparent. Hospital treatment costs are billed directly by the hospital and are separate from our coordination fees.
Full-Process Consultation
$1,000 USD
One-time flat fee covering the full coordination scope: hospital pathway matching, record organization, appointment coordination, visa guidance, and pre-arrival planning.
On-Site Accompaniment & Interpretation
$250 USD / day
Per-day fee for in-hospital accompaniment, professional interpretation, and on-the-ground coordination during your hospital visits in Shanghai.
Hospital registration, tests, treatment, and medication fees are charged directly by the hospital. Our fees cover coordination work only — no referral commissions, no hidden charges.
Why patients use this service
Patients usually come to us because the China hospital journey is unfamiliar, language-heavy, and process-intensive. Our role is to reduce that uncertainty with practical coordination rather than marketing language or clinical promises.
Patients We Have Helped, by Country
Choose the next page that fits your situation
Need a clearer city-level picture?
Start with why many international patients compare Shanghai first before narrowing to a hospital route.
Read Why Patients Choose ShanghaiWant to prepare before submitting records?
Review what medical intake includes so your hospital matching request is easier to organize.
See the intake guideReady to submit your case?
Go straight to the patient intake form if you already want us to review your records, timing, and support needs.
Open patient intakeAlready want hospital options?
Go directly to the matching page if your main question is which hospital route may fit your records, timing, and priorities.
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Already have medical records, or a target hospital in mind?
Choose an option below and our coordinator will reply within 24 hours.
For urgent medical issues, contact a hospital directly. This service is for non-emergency coordination only.