Frequently Asked Questions

Can I see realistic cost ranges and exclusions before committing?

Yes. We explain coordination-fee scope, likely hospital cost ranges, and key exclusions before you move forward. Hospital treatment fees are always billed by the hospital.

What parts are refundable if my plan changes?

Refundability depends on timing and services already delivered. We provide written refund and cancellation terms in advance, and hospital-side rules remain under each hospital policy.

How early should I start visa and document preparation?

As early as possible. Once pathway direction is clear, we provide a practical document checklist and timeline to reduce delays between hospital matching and travel.

How do international patients usually pay in hospitals?

Payment methods vary by hospital and department. We help you confirm the likely payment workflow in advance so your visit is not disrupted by unexpected payment constraints.

Can follow-up continue after I return home?

Usually yes. We can coordinate follow-up communication and document transfer support where available. Your records are shared only within authorized coordination scope.

What services do you provide?

We provide end-to-end medical travel coordination: hospital matching, appointment booking, case submission, visa support, travel and accommodation planning, interpretation, and on-the-ground assistance in China.

What types of conditions can you help with?

We support many specialties, including oncology, cardiology, neurology, chronic disease management, surgical care, and health screening. After reviewing your records, we recommend hospitals and departments that fit your case.

How do you recommend hospitals and doctors for my case?

We collect your medical information, submit it to suitable hospitals, and compare their responses. Then we share clear options with you, including differences in approach, expected timeline, and estimated cost range, so you can decide confidently.

Can I choose the hospital or doctor myself?

Yes. The final decision is always yours. We can recommend options, but you choose the provider based on your preferences, budget, and timeline.

Can you help if I do not have a confirmed diagnosis yet?

Yes. We can arrange specialist consultations and diagnostic workups first, then help you move to treatment once the diagnosis is clear.

Can I get an online consultation before traveling?

In many cases, yes. We can help arrange online consultations or second-opinion reviews so you can understand your options before making travel plans.

What if my case is urgent?

Tell us as early as possible. For urgent situations, we prioritize fast hospital matching and appointment coordination, and we help accelerate travel preparation where feasible.

How does the medical visa process work?

Once your hospital plan is confirmed, we help prepare the required documents, including invitation materials when needed. We then guide you through each visa step so you know exactly what to submit and when.

What documents should I prepare first?

Usually: your passport, medical history summary (if available), and recent lab/imaging reports. After reviewing your intake form, we provide a personalized checklist based on your case and destination hospital.

Can family members travel with me?

Yes. We can support visa planning for accompanying family members and explain the most suitable visa type for each person's situation.

Do you also help with flights and accommodation?

Yes. We can help coordinate flights, airport transfers, and accommodation near the hospital, based on your budget and medical schedule.

What happens first after I decide to proceed?

You complete an intake form and share your medical records. We then submit your case to suitable hospitals and return a shortlist of options with practical next steps.

How long does the full process usually take?

Timelines vary by case, but many clients can travel within about 3 to 4 weeks after starting. Urgent cases may be faster if hospital availability and visa timing allow.

How long will I need to stay in China?

It depends on your diagnosis and treatment plan. Some visits are short, while complex treatments require a longer stay. We give you a tailored timeline before you travel.

Will I receive updates during each step?

Yes. We provide clear progress updates at each milestone, including hospital response, appointment status, visa progress, and travel readiness.

I don't speak Mandarin. Will language be a problem?

No. We provide bilingual support to help with communication during appointments, hospital procedures, and day-to-day coordination.

Can you support me outside the hospital too?

Yes. We can assist with accommodation, local transport, and practical day-to-day arrangements so your stay is smoother and less stressful.

Will someone accompany me to hospital visits?

Yes, when included in your plan. We can arrange support for registration, navigation across departments, interpretation, and communication with clinical staff.

I'm worried about traveling for treatment alone. Can you help?

Absolutely. Many patients feel this way. We focus on clear communication, practical guidance, and reliable local support so you feel informed and supported throughout your trip.

What if I need urgent help while in China?

You can contact our team for urgent coordination support. We help you connect quickly with the right local resources based on your situation.

Can you assist with hospital admin tasks?

Yes. We can help with processes such as registration flow, payment guidance, and document collection, depending on your service package.

Will I receive a clear summary after appointments?

Yes. We help summarize key instructions and next steps in plain English so you can follow your care plan with confidence.

How much do your coordination services cost?

Pricing depends on your case complexity, trip duration, and support needs. As a general guide:

• Our coordination fee is typically USD $1,000-2,000.
• If you need in-person assistance, companion support starts from USD $250 per day (including interpretation and local transport support).
• Hospital treatment fees are billed separately by the hospital.

Do I need to pay everything upfront?

Usually no. Payments are often staged. Hospital deposit terms depend on the provider, and our service fees are also charged by phase according to your agreement.

Can insurance reimburse part of my costs?

Coverage depends on your insurer and policy terms. We can provide supporting invoices and medical documents that may be needed for reimbursement applications.

Will I receive official invoices and receipts?

Yes. We help organize your key documents, including hospital invoices and receipts, so you have proper records for personal use and possible insurance claims.

What if I need to cancel or postpone my plan?

We understand plans can change. Refundability depends on timing, services already delivered, and hospital policies. We provide a clear cancellation and refund policy in writing before payment.

Can I reschedule if my visa or timing changes?

In many cases, yes. We help coordinate rescheduling with hospitals and local arrangements as early as possible to reduce disruption and extra cost.

Can treatment outcomes be guaranteed?

No medical treatment can be guaranteed. We help you access qualified providers and understand realistic benefits, risks, and alternatives before you make decisions.

How do you ensure provider quality?

We prioritize licensed hospitals and experienced specialists with strong records in their fields, including providers experienced in caring for international patients.

Can I continue follow-up after I return home?

Yes. We can help coordinate follow-up communication, including remote consultations when available, and support record sharing with your local doctor if requested.

What support is available if I have issues after returning?

We can help coordinate follow-up communication with your treating team and assist with interpretation and document handling to support continuity of care.

How can I verify your service is legitimate?

You can request business details, service agreements, and provider information before payment. We encourage clients to verify hospitals independently and review all terms in writing.

How do you protect my medical data and privacy?

We handle records confidentially and share them only with authorized providers involved in your case. Your information is used only for care coordination unless you give additional consent.