Nature of our service
Medical Tourism China provides non-clinical coordination and information support to international patients seeking care in Shanghai. We help patients understand the process, connect with hospitals, organize scheduling, and manage practical communication and journey logistics.
We are not a hospital, clinic, doctor, or emergency service. Nothing on this website or in our coordination activities constitutes medical advice, diagnosis, treatment guidance, or a guarantee of any medical result.
Emergency situations
If you have an urgent or life-threatening medical issue, contact emergency services or a hospital directly. Do not rely on website forms or coordination channels in an emergency.
Scope of our coordination service
Our role is limited to non-clinical support activities. This may include the following:
Hospital matching
We help identify hospitals, specialties, or departments that may be relevant to your case based on the information you provide.
Appointment coordination
We assist with scheduling, registration, administrative follow-up, and practical communication with hospital teams.
Language support
We coordinate interpretation and translation support to help communication flow more smoothly between you and medical staff.
Logistics assistance
Depending on the case, we may help with travel planning, accommodation guidance, and on-the-ground support related to your visit.
No medical advice
This is one of the most important boundaries to understand before using our service.
- We do not provide diagnosis, prognosis, or treatment recommendations.
- We may review medical records only to understand coordination needs, not to give clinical opinions.
- Any hospital or doctor suggestions we make are based on specialty fit and process considerations, not medical judgment.
- All medical decisions must be made with and by licensed healthcare providers.
Your responsibilities
Accurate information
You must provide truthful, accurate, and reasonably complete information so we can coordinate effectively on your behalf.
Review before deciding
You are responsible for reviewing hospital information, provider terms, and written arrangements before making any treatment or payment decision.
Medical decisions
You remain responsible for your own medical decisions, including whether to proceed with treatment and how to handle urgent situations.
Timely communication
Delays in providing records, approvals, or updated travel plans may affect scheduling, availability, and the delivery of coordination services.
Fees and payment boundaries
Hospital fees and our coordination fees are entirely separate and should be understood independently.
- Hospital treatment fees, registration fees, diagnostic fees, medication costs, and other medical charges are typically billed directly by the hospital or provider.
- Our coordination fees, if applicable, are charged according to the agreed service scope and are not the same as hospital fees.
- Cancellation and refund handling for our own service fees is governed by our refund policy or any applicable written agreement.
Third-party providers
We may help connect you with hospitals, interpreters, transport services, accommodation providers, or visa-related information sources, but these parties operate independently.
Hospitals and clinics
Clinical decisions, treatment quality, pricing, and scheduling are controlled by the hospital or provider — not by us.
Interpreters
Language support providers have their own operating arrangements. We coordinate their involvement but do not replace their independent obligations.
Transport and accommodation
Flights, hotel bookings, transfers, and lodging arrangements involve third-party providers with their own pricing and cancellation rules.
Visa and immigration
Visa approval, entry rules, and processing times are determined by government authorities and cannot be guaranteed by us.
Limitations and no-guarantee clause
We help patients understand process, timing, logistics, and communication pathways. We do not assume clinical liability for treatment provided by hospitals or doctors, and we cannot guarantee outcomes in the following areas:
Medical outcomes
Treatment results depend on medical factors, provider decisions, and case complexity outside our control. No outcome can be guaranteed.
Appointment availability
Hospital schedules, specialist availability, and registration slots may change without notice.
Third-party performance
We cannot guarantee the performance, pricing, availability, or refund behavior of hospitals or other independent providers.
- We are a coordination intermediary — not a clinical provider or guarantor of medical results.
- Changes to schedules, visa requirements, regulations, or patient plans may occur and are outside our control.
- Our responsibility is generally limited to the coordination services we directly provide under the agreed scope.
Questions about these terms?
If you want to clarify what our service covers, how fees are separated, or what to expect from coordination, review our related pages or contact us directly.